Our refund and returns policy is valid for 7 days from the date of purchase. If more than 7 days have passed, we are unable to offer a refund or exchange.

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Return Eligibility

To qualify for a return, the item must be:

• Unused and in the same condition as received
• In its original packaging
• Delivery charges will be deducted for all returns, except in cases of a packing mistake (wrong product received):
• Inside Valley: Rs. 120 – 150
• Outside Valley: Rs. 200 – 250

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary items
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Certain health and personal care products
• A valid proof of purchase is required for all returns.
  (Your contact number or email should be available in our database.)

Refunds & Partial Refunds

No refund will be provided in the following cases:

Change of mind

Sale items (only regular-priced items are eligible for refunds)

Exchanges

• We only replace items if they are defective or damaged.
• Exchange claims must be made within 24 hours of receiving the delivery.
• In eligible cases, we offer free exchanges.

Need Assistance?

For quick support, contact us via our Hotline Number ( 10 am to 5 pm)