Welcome to Lush Online Shopping! By using our website, you agree to the following Terms and Conditions. If you do not accept these terms, please refrain from using our services.

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1. Introduction

These Terms and Conditions govern your access to and use of Lush Online Shopping. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our platform constitutes your acceptance of any changes.

2. Eligibility

To use our services, you must be at least 18 years old or the age of legal majority in your jurisdiction. By using our website, you confirm that you meet this requirement.

3. Account Registration

You may need to create an account to access certain features of our platform.

You are responsible for maintaining the confidentiality of your account details.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion if fraudulent activity or misuse is suspected.

4. Order Acceptance & Cancellations

All orders placed on Lush Online Shopping are subject to acceptance.

We may refuse or cancel orders due to product unavailability, pricing errors, or suspected fraud.

Orders can be canceled within 12 hours of placement. If canceled after dispatch, you will be responsible for both-way delivery charges.

5. Pricing & Payment

Prices are listed in Nepalese Rupees (NPR) and are subject to change without notice.

Accepted payment methods include Cash on Delivery (COD), Bank Transfers, and Digital Wallets (eSewa, Khalti, Fonepay, etc.).

Once an order is placed, the price at the time of purchase is final.

6. Product Availability & Descriptions

We strive to ensure accurate stock availability, but items may become unavailable after an order is placed. In such cases, we will notify you and offer a refund or replacement.

Product images and descriptions are for reference only. Variations may occur due to manufacturer changes, lighting, or display settings.

7. Shipping & Delivery

Orders are processed within 24-48 hours, except during peak seasons or public holidays.

Estimated delivery time:

Inside Kathmandu Valley: 1-3 business days

Outside Kathmandu Valley: 3-7 business days

Shipping charges apply based on location and will be displayed at checkout.

We are not responsible for delays caused by external factors like courier issues, weather conditions, or strikes.

8. Returns & Refunds

Returns are accepted within 7 days of delivery if the product is unused, undamaged, and in its original packaging.

Non-returnable items include:

Perishable goods (food, flowers, newspapers, etc.)

Personal care or intimate items

Hazardous materials, flammable liquids, or gases

Gift cards and downloadable products

Delivery charges will be deducted for all returns except in cases of incorrect shipments.

Inside Valley: Rs. 120 – 150

Outside Valley: Rs. 200 – 250

No refunds will be provided for:

Change of mind

Sale items (only regular-priced items are refundable)

9. Exchanges

We only replace items if they are defective or damaged.

Claims for defective or incorrect items must be made within 24 hours of delivery.

Free exchange will be provided in appropriate cases.

10. User Responsibilities

By using our services, you agree to:

Provide accurate shipping and payment information.

Not misuse our platform for fraudulent or unlawful activities.

Avoid interfering with the website’s functionality or security.

11. Intellectual Property

All content, including text, images, logos, and designs, on Lush Online Shopping is the property of Lush and is protected under intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

12. Third-Party Links

Our website may contain links to third-party sites for your convenience. Lush Online Shopping does not endorse or control these sites and is not responsible for their content or privacy policies.

13. Limitation of Liability

Lush Online Shopping is not liable for indirect, incidental, or consequential damages arising from the use of our services.

We are not responsible for courier delays, lost shipments, or damages caused by third-party logistics providers.

14. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, store, and use your personal data. By using our platform, you consent to this policy.

15. Governing Law

These Terms and Conditions are governed by the laws of Nepal. Any disputes will be resolved under Nepalese jurisdiction.

16. Changes to Terms & Conditions

We reserve the right to update these Terms and Conditions at any time. It is your responsibility to review them periodically for changes.

17. Contact Us

For any questions or assistance, reach out to us
📞 Hotline Number: 9801358133